This Cancellation Policy applies to reservations
made with Srushti Resort for accommodation, holiday
packages, dining arrangements, and event or function
bookings, where applicable.
1. How to Cancel a Booking
Customers who wish to cancel a reservation should
contact the resort using the official contact details
published on the website. Please provide your booking
reference, registered mobile number or email address,
and the requested cancellation details.
2. Cancellation Eligibility
The eligibility of a cancellation and any applicable
charges depend on the booking type, the rate or
package selected, the time remaining before arrival,
and the terms communicated when the reservation
was made.
Any cancellation deadline, fee, or non-refundable
deposit applicable to a particular reservation
should be disclosed to the customer before payment.
3. Cancellation Charges
Where permitted by applicable law and the agreed
booking terms, cancellation charges may apply.
The applicable amount or calculation will depend
on the confirmed reservation terms. Charges will
not be imposed contrary to applicable law or the
terms communicated to the customer.
4. No-Show Policy
If a guest does not arrive on the confirmed check-in
date and has not cancelled or changed the reservation,
the booking may be treated as a no-show in accordance
with the terms disclosed during booking. Applicable
charges and refund eligibility will be determined
by those terms and applicable law.
5. Changes and Rescheduling
Requests to change check-in dates, check-out dates,
guest counts, room categories, or event schedules
are subject to availability and resort approval.
Price differences or other applicable charges may
arise. A change is confirmed only after the resort
communicates its acceptance.
6. Cancellation by the Resort
If the resort cannot provide a confirmed reservation,
it will contact the customer and communicate an
appropriate resolution, such as an alternative
arrangement or an eligible refund, in accordance
with the booking terms and applicable law.
7. Refunds Following Cancellation
Refund eligibility and processing are governed
by the applicable Refund Policy. Approved refunds
will be initiated through the applicable payment
channel. The time taken for the refund to appear
in the customer's account may vary depending on
the payment provider or financial institution.
8. Special Circumstances
Requests involving emergencies, exceptional
circumstances, or disruptions beyond the customer's
control will be reviewed individually, subject
to applicable law and the confirmed booking terms.
9. Contact Us
To request a cancellation or rescheduling, contact
Srushti Resort through the official contact details
published on our website. Please retain your
cancellation acknowledgement for reference.