This Privacy Policy describes how Srushti Resort collects
and processes information when you visit our website,
enquire about our services, make a reservation, or
communicate with us.
1. Information We Collect
Depending on the service you use, we may collect:
- Name and contact information, such as mobile number and email address.
- Reservation details, including check-in and check-out dates, guest count, and service preferences.
- Billing information and transaction references needed to manage payments and bookings.
- Communications, feedback, and service-related enquiries.
- Limited technical information, such as browser details and website usage data, where applicable.
2. How We Use Your Information
- To process enquiries and reservation requests.
- To verify payments and manage booking confirmations.
- To communicate booking updates, changes, and service information.
- To provide customer support and handle complaints.
- To maintain business records and comply with applicable legal requirements.
- To improve our website, services, and guest experience.
3. Online Payments
Online payments may be processed through Razorpay and
the payment methods supported at checkout. Payment
information is processed by the relevant payment
service providers under their applicable terms and
privacy practices.
Srushti Resort does not intend to collect or store
customers' full card numbers, card security codes,
UPI PINs, or internet banking passwords on its own
website. Customers should enter sensitive payment
credentials only through the authorized payment
interface.
4. Sharing of Information
Information may be shared with payment processors,
website or technology providers, service partners,
and authorized personnel when reasonably necessary
to deliver our services, process transactions,
prevent fraud, or meet legal obligations. Information
may also be disclosed when required by law or a
competent authority.
We do not sell customers' personal information.
5. Cookies and Technical Data
Our website may use cookies or similar technologies
for essential functionality, security, preferences,
or website analytics. Browser settings may allow
you to manage cookies, although disabling certain
cookies may affect website functionality.
6. Data Security
We take reasonable technical and organizational
measures to protect personal information against
unauthorized access, loss, misuse, and disclosure.
However, no method of electronic transmission or
storage can be guaranteed to be completely secure.
7. Data Retention
Information is retained only for as long as reasonably
necessary for the purposes described in this policy,
including reservation management, accounting,
dispute resolution, and applicable legal obligations.
8. Your Privacy Rights
Subject to applicable law, you may request access
to, correction of, or deletion of eligible personal
information, or raise a concern about its handling.
Certain records may need to be retained where
legally required.
9. Third-Party Websites
Our website may link to third-party websites or
payment services. Their privacy practices are
governed by their own policies. Please review
those policies before providing information.
10. Policy Updates
We may update this policy to reflect changes in
our services, legal requirements, or data practices.
The revised policy will be published on this page.
11. Contact Us
For privacy-related requests or questions, please
contact Srushti Resort through the verified contact
details published on our official website.