Refund Policy

This Refund Policy applies to payments made to Srushti Resort for accommodation, advance booking deposits, eligible hospitality packages, and event or function reservations.

1. Refund Eligibility

Refund eligibility depends on the applicable booking terms, cancellation conditions, service availability, and circumstances of the request.

A refund may be considered in circumstances such as:

• A booking is cancelled within the applicable refund-eligible period.
• The resort is unable to provide a confirmed service and a refund is the agreed or legally required resolution.
• An eligible duplicate payment or verified excess payment has been received.
• A payment was successful but the booking could not be confirmed, subject to verification.
• A refund is otherwise required under applicable law or the agreed booking terms.

2. Non-Refundable Charges

Any non-refundable deposit, cancellation charge, or other excluded amount will be applied only where permitted by applicable law and clearly disclosed to the customer before payment or booking confirmation.

3. How to Request a Refund

Customers should contact Srushti Resort through the contact details published on the official website and provide:

• Booking reference or reservation number.
• Name and contact details used for the booking.
• Payment date and amount.
• Razorpay payment ID or transaction reference, if available.
• Reason for the refund request and relevant supporting details.

4. Verification and Approval

The resort will verify the booking, payment status, and applicable policy before approving an eligible refund. A payment marked pending or failed will be checked against the transaction status before any further payment or refund action is taken.

5. Refund Processing Time

Once an eligible refund is approved, the resort will initiate it through the applicable payment channel. The time taken for the amount to appear in the customer's account depends on the payment provider, bank, card issuer, or UPI service.

6. Refund Method

Where supported, refunds will generally be processed against the original transaction through the payment processor. Additional verification may be required where the original payment method is unavailable or a payment dispute arises.

7. Duplicate or Incorrect Payments

If you believe that you have paid twice or paid an incorrect amount, please contact the resort with the relevant transaction references. Verified cases will be reviewed and resolved according to the applicable payment and booking terms.

8. Contact and Support

For refund assistance, please contact Srushti Resort using the official contact information published on our website. Include your booking reference and payment ID to help us investigate your request.